Right of Withdrawal

End-consumers from the EU, as well as Switzerland and Norway, have a 14-day right of withdrawal. This right of withdrawal neither applies to commercial customers nor deliveries outside the EU, Switzerland and Norway.

The right of withdrawal does not apply to distance contracts

for the delivery of goods which are custom-made or
clearly tailored to the needs of the customer or
not suitable for sending back due to their nature or
have expired or
the delivery of audio or video recordings or software if the customer has unsealed the supplied media.

Exercising the right of withdrawal, the customer always has to cover the regular costs of returning the goods provided the goods received are those ordered. In any other case the return is free of charge for the customer.

Germany: As an exception to this, the customer always has to cover the costs of returns from Germany if the costs of returning the goods provided the goods received are those ordered and if the value of the returned goods does not exceed 40EUR or the customer has not paid the full amount or the installment as per contract, even if the value of the good(s) does exceed 40EUR. In any other case the return is free of charge for the customer.

Finland: Returns from Finnland are always free if the goods can be returned by post.

Cancellation Policy

Right of Withdrawal

The customer has the right to withdraw from the contract in written form (e.g. letter, fax, email) within 14 days without giving any reason or – if you have received the goods before the deadline – by returning the goods. This period begins after receipt of these instructions in written form but not until the recipient has received the goods (for multiple deliveries of similar items not until the first partial delivery) and not until Sport-Tiedje have carried out their duty to supply information. Sending off the withdrawal declaration or goods in time is sufficient in order to comply with the cancellation deadline. The withdrawal declaration is to be sent to:

Sport-Tiedje GmbH, Flensburger Str. 55, D-24837 Schleswig

Email: info@sport-tiedje.de, Fax: +49 (0) 4621 4210 699

Consequences of Withdrawal

In the case of a valid withdrawal, the goods and services received from both parties are to be recompensed and any advantages gained (e.g. bank interest), if applicable, reimbursed. If the customer cannot recompense Sport-Tiedje the received goods and services in full or only in a partially worse condition, he or she will have to pay compensation. This does not apply if the returned good's loss of value is down to testing - just like the customer could have done in the shop. By the way, having to pay compensation due to the deterioration of the product despite using it as inteded can be avoided by not treating it like your personal property and refraining from doing anything which might affect its value. Goods which can be sent by parcel post are to be returned at Sport-Tiedje's risk. The customer has to cover the costs of returning the goods provided the goods received are those ordered and if the value of the returned goods does not exceed 40EUR or the customer has not paid the full amount or the installment as per contract, even if the value of the good(s) does exceed 40EUR. In any other case the return is free of charge for the customer. Goods which cannot be sent by parcel post will be collected. The obligation to refund payments has to be fulfilled within 30 days. For the customer this period begins when the withdrawal declaration or the goods are sent off, for Sport-Tiedje with the receipt of the latter.